Refund policy

Cansoa Candles No Refund Policy

At Cansoa Candles, we take pride in hand-crafting high-quality soy candles using premium ingredients. To ensure the best possible experience, we operate with a no-refund policy. Here's why:

• Made-to-Order: Each candle is lovingly crafted specifically for your order, ensuring the freshest ingredients and highest quality. Due to this personalized approach, we cannot offer refunds on unwanted candles.
• No Customization: Currently, we do not offer customization options for our candles. The fragrance combinations and vessel styles you see on our website are the only options available.
• Replacement Policy for Damaged Products: If your candle arrives damaged in transit, we are happy to replace it for you. However, to ensure a smooth and efficient replacement process, we require the following:
  • Photo Verification: Please send clear photos of the damaged product and its container within 7 days of receiving your order. The photos should showcase the extent of the damage to both the candle and the packaging. Please contact us through email at cansoacandles@outlook.com.
  • Contact Information: Include your order number and contact information with the photos so we can efficiently process your replacement request.

What We Can Do:

While we cannot offer refunds, we are committed to your satisfaction. Here are some additional ways we can help:

• Scent Descriptions: We provide detailed descriptions of each candle's fragrance profile to help you make an informed decision.
• Contact Us: You can reach us by email at cansoacandles@outlook.com.

Thank you for your understanding. We appreciate your support of Cansoa Candles!